JackpotCity Casino Ontario

JackpotCity Casino Ontario review 2024

A reliable casino with the best progressive jackpots

Expert rating Info icon
Canada icon
Licensed in Canada
19+ only. Gamble Responsibly. T&Cs apply

Our Verdict

JackpotCity Ontario is a popular casino that has maintained its position as a leading brand thanks to its portfolio of 400+ slots from industry-leading software developers like Microgaming. You can also enjoy a quality live dealer experience anchored by professional croupiers.

Customer service is excellent, but it would be ideal if the operator added phone support to help resolve more complex queries. We would’ve also liked to see JackpotCity Casino Ontario offer more table and live dealer titles from various software providers to give gamblers greater choice. Altogether, it’s still an excellent site to visit on any device.

Learn more about this top-rated casino in our unbiased JackpotCity Casino ON review.

Expert rating
4.5 out of 5
3.5 out of 5
5 out of 5
4.6 out of 5
4.7 out of 5

Pros and Cons

  • hit

    Huge variety of online slots

  • hit

    Massive progressive jackpots

  • hit

    Speedy, reliable payouts

  • hit

    User-friendly layout and design

  • hit

    Fast and professional customer support

  • miss

    Few software providers

  • miss

    No phone support

About JackpotCity Casino Ontario

JackpotCity is a long-standing casino with over two decades of experience in the industry. Established in 1998, JackpotCity Casino has over 3.5 million active players across the world and its years of experience show in its well-thought-out collection of games from reliable software suppliers. The Ontario site is owned by Super Group, Cadtree Limited, which manages three other renowned brands – Spin Casino, Ruby Fortune, and Royal Vegas. JackpotCity can operate legally in the province after iGaming Ontario (iGO) approved a licence for the casino in June 2022.

Key information

📜 Established 1998
💾 Software providers Microgaming, Pragmatic Play, OnAir
🎮 Number of games 400+
🤑 Payout percentage 97.77%
⏰ Payout time 1 working day


Slot machine solid
Blackjack solid
Roulette solid
Baccarat solid
Video poker solid
Video Poker
Live games solid
Live Games
Bingo solid
Keno solid
Craps solid
Live games solid
Live Games
Scratchcards solid

Customer support

Rating breakdown

JackpotCity online casino is home to a variety of exciting games from Microgaming (now Games Global). You will also find popular titles from professional software vendors like Pragmatic Play and OnAir Live. In our JackpotCity Ontario casino review, we found an impressive online slots section, with high RTP titles like Masters of Olympus and Big Bass Splash.

There’s a decent collection of table games, including player favourites, such as Classic Blackjack and American Roulette. Likewise, the JackpotCity casino poker tab is home to popular titles like Texas Hold’em and All Aces Poker. Most games are available to play for free and real money, but you will need to register an account to access the demo mode.

JackpotCity’s live casino simulates the experience of playing in a real casino, thanks to HD video streams and real human dealers. You’ll find a selection of iconic games, such as Speed Roulette, Monopoly Live, Live Baccarat and even Live Sports Roulette, with live commentary on matches.

You must deposit at least $10 to play these games for real money but you’re guaranteed a pleasurable experience as there is no disruption in quality.

The few software vendors available make online gambling at JackpotCity Casino an exciting experience. Games Global powers most of the slot games, while On Air and Pragmatic Play develop the live dealer games.

You can communicate with real human dealers through quality video streaming and use the live chat tool to speak with other gamers at the virtual table. Games from reputable software developers allow players of all skill levels and taste to find a satisfying experience.

You can download the JackpotCity casino app for your Android and iOS smartphone or play at the casino online from any preferred mobile browser.

The HTML technology it employs allows the casino to adapt to any device, which is excellent news for those who want to gamble on the go. Compared to the desktop browser experience, we found games performed smoother on mobile during our JackpotCity Ontario review.

You can also set custom JackpotCity casino mobile features, such as in-app notifications and touch or face recognition. The orientation will switch to landscape too when played on mobile phones.


JackpotCity Casino Ontario has a modern, sleek design. Registering an account is also easy. Simply click the sign-up button and verify your account by submitting a copy of your photo ID and a utility bill. Then, the site will direct you to the ‘Deposit’ section so you can begin playing for real money.

We found most titles loaded quickly during our JackpotCity Casino ON review. There are also well-marked sections that make exploring the game lobby simple and intuitive. Alternatively, you can use the search feature to find your chosen titles.

JackpotCity Ontario also has a responsible gambling policy with helpful gambling guides and tools for players. Here, you can regulate your gaming behaviour by setting self-exclusion and deposit limits.

Players can use several casino payment methods to deposit and withdraw at JackpotCity Casino Ontario. You can deposit through Interac, credit/debit cards, Paysafecard, MuchBetter, Instadebit, eCheck, Apple Pay and Flexepin.

Similarly, you can conveniently withdraw funds from your account using Visa, MasterCard, Interac and InstaDebit. The platform's bank button acts as a gateway to both sets of functionalities, so you can trust that your payouts will be sent promptly, regardless of your withdrawal option.

The daily withdrawal limit is $10,000, with a minimum withdrawal of $20. JackpotCity Canada aims to process withdrawals within one working day. Nevertheless, some payouts might take up to seven days to appear in your account depending on the method you choose.

JackpotCity Casino has a licence from iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission Ontario (AGCO). The iGO is a legitimate licensing firm which works in collaboration with the AGCO to provide safe online gambling in Ontario.

One of the best independent gaming regulators, eCOGRA, also oversees JackpotCity. The eCOGRA accreditation demonstrates that the casino provides fair gaming chances to its players, employing measures such as Random Number Generators (RNGs) to ensure game outcomes are random.

The site uses 128-bit SSL encryption to prevent unauthorized parties from accessing any information you have supplied to the site. We do not recommend Canadian online casinos that do not meet our strict standards and use various criteria to determine how we rate online casinos.


JackpotCity has established itself as one of Canada’s most reputable casino sites. While the games collection is smaller than other Ontario casinos, JackpotCity has carefully curated the current portfolio to offer the most entertaining titles, making it an excellent choice for players that value game quality.

We also fully expect the casino to add new titles to its games portfolio over the coming years, amid plans for Ontario to provide gamblers with greater choice. Still, from our JackpotCity Ontario casino review, you can see that the site has games suitable for all players – beginners and high rollers.

Combine high-quality gaming with 24/7 customer support and a wide variety of casino payment methods and JackpotCity Ontario is a solid choice. What more could you ask for?


  • Yes. JackpotCity Casino Ontario is licensed by the Ontario Gaming Commission. This body ensures that all its methods are entirely lawful and free of legal violations or wrongdoing. Additionally, it employs cutting-edge encryption methods to safeguard your data.

  • In 1998, the Digimedia Group of Casinos introduced the world to the first JackpotCity online casino site. JackpotCity Ontario is currently owned and managed by Cadtree Limited.

  • The operator provides several titles from various game categories. You can explore the slots category for popular titles, including the Ontario-exclusive Gold Factory Jackpots Maple Moolah. Similarly, you can enjoy multiple variations of table and live dealer games like roulette, blackjack, video poker, and baccarat.

  • The operator handles withdrawal requests within 24 hours, but the time it takes payouts to reflect in your account will depend on your chosen banking method. We suggest using an e-wallet for fast withdrawals. Credit cards and bank transfer payments might take up to seven days, making them the slowest choice.

  • Yes, most slot games at JackpotCity Ontario award you with in-game free spins when you trigger bonus symbols or features. You can get free spins on popular titles like Immortal Romance, Thunderstruck II, 9 Masks of Fire and many more. You can also win bonus spins in slot tournaments, which allow you to interact and play with other online players in a competitive environment.

  • Yes. JackpotCity Casino Ontario has a mobile app that you can download on your smartphone. It is available for iOS and Android phone users. The app's cross-device compatibility makes it easy for users to log in and play from their connected devices.

  • Based on Ontario regulations, casinos are not allowed to advertise promotional offers and bonuses. You must give your consent when signing up and opt-in to receive promotional content if you want to receive information on bonuses.

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